Terms of Service

1. General

Welcome to BuyInThai Inc. (hereinafter: "the Company", "we", or "the Service"). The following terms of service ("Terms") govern your use of our website and the international package shipping services we provide from Thailand worldwide.

By accessing the website or using our services, you agree to these Terms in full. If you do not agree to these Terms, please refrain from using the website and services.

2. Definitions

• "User" - any person or entity using the website's services.
• "Service" - international package shipping services from Thailand worldwide, including receiving, storing, consolidating and shipping packages.
• "Package" - any shipment sent to our warehouse address in Thailand in the user's name.
• "Warehouse" - our storage facilities in Thailand where packages are received and stored.
• "Personal Address" - a unique address at our warehouse assigned to each user for receiving packages.

3. Service Description

BuyInThai provides international shipping services including:

• Providing a personal address at our warehouse in Thailand for receiving packages
• Receiving and registering packages at the warehouse
• Storing packages for up to 60 days at no cost (charged thereafter)
• Package consolidation services
• Repacking and unnecessary packaging removal services
• Optional shipment insurance
• International shipping via authorized carriers
• Shipment tracking

4. Registration and Service Enrollment

4.1 Registration Requirements

To use the service, you must:

• Be over 18 years of age or have parental/legal guardian consent
• Complete a registration form with full and accurate details
• Provide a valid delivery address
• Provide valid payment details

4.2 User Responsibility

The user undertakes to:

• Keep login credentials (username and password) confidential
• Update the company on any changes to personal details
• Immediately report any unauthorized use of the account
• Take full responsibility for all actions taken through the account

5. Use of Service

5.1 Usage Rules

Use of the service is conditional on the user:

• Using the service only for lawful purposes
• Not sending prohibited or restricted items (see section 6)
• Providing true and accurate content declarations
• Paying all costs and fees on time
• Complying with all customs and import laws in the destination country and Thailand

5.2 Warehouse Address

• Each user is assigned a unique personal address at our warehouse in Thailand
• The personal Suite number must be specified in every shipment
• The company is not responsible for packages without a correct Suite number

6. Prohibited and Restricted Items

6.1 Absolutely Prohibited Items

• Weapons, ammunition, explosives and dangerous materials
• Drugs, psychotropic substances and synthetic drugs
• Flammable and combustible materials
• Toxic and hazardous materials
• Counterfeit products and copyright infringement
• Live or dead animals
• Biological and medical materials without authorization
• Cash, checks, securities
• Pornography or obscene material
• Tobacco and alcohol products (without special authorization)

6.2 Restricted Items (Require Special Authorization)

• Medications and medical products (require health authority approval)
• Cosmetics in commercial quantities
• Food (subject to health authority restrictions)
• Skincare and cosmetic products containing liquids
• Electronics with lithium batteries (restrictions on size and quantity)
• High-value jewelry (additional insurance recommended)

6.3 User Responsibility

The user declares and undertakes that the contents of packages sent comply with all legal requirements and do not include prohibited or restricted items. The company may open and inspect any package in accordance with legal requirements or when there is reasonable suspicion of prohibited contents.

7. Payments and Costs

7.1 Pricing Structure

Service costs include:

• Handling fee: Fixed payment per shipment
• Shipping cost: Calculated by weight and shipping method
• Warehouse costs: Additional services such as consolidation, repacking, etc.
• Insurance: Optional, recommended for high-value shipments
• VAT/Taxes: As applicable in your jurisdiction

7.2 Payment Methods

We accept:

• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfer

7.3 Free and Paid Storage

• Free storage: up to 60 days from the date the package is received at the warehouse
• Paid storage: $1.50 per day per package beyond 60 days
• After 120 days of inactivity, the company may dispose of the package

7.4 Customs and Taxes

The user is responsible for all customs duties, taxes and levies that apply to the shipment in the destination country. The company is not responsible and makes no commitments regarding the amount of customs or taxes that will apply.

8. Liability and Insurance

8.1 Company Liability

The company will do its best to provide quality and safe service. However, our liability is limited to:

• Receiving packages at the warehouse and correctly registering their details
• Safe storage at our warehouse
• Adequate packing and shipping according to the user's choice

8.2 Limitation of Liability

The company will not be liable for:

• Damage, loss or theft during initial shipment from the supplier to our warehouse
• Delays in packages reaching our warehouse due to issues with the original supplier
• Damage resulting from inadequate packaging by the original supplier
• Fragile items not marked as such or for which insurance was not purchased
• Delays or confiscation by customs authorities
• Consequential or indirect damages
• Package contents (this is the user's responsibility alone)

8.3 Insurance

We strongly recommend purchasing insurance for high-value shipments (over $500). Insurance covers loss or damage during international shipment from our warehouse to the destination. Insurance is not mandatory but highly recommended.

8.4 Compensation Limitation

In any event, the company's liability is limited to maximum compensation equal to the declared value of the package (up to $100) or the shipping fees paid, whichever is lower, unless additional insurance was purchased.

9. Cancellation and Right of Return

9.1 Cancellation Before Shipping

It is possible to cancel a shipment before it is actually shipped from the warehouse. In this case:

• Shipping fees will be refunded in full
• Handling fees will not be refunded
• Warehouse service costs already performed (consolidation, packing, etc.) will not be refunded

9.2 Cancellation After Shipping

Once the shipment has left our warehouse, it cannot be cancelled. In the case of a return, the user bears all international shipping costs in both directions.

9.3 Refund for Poor Service

In the event of a significant failure of service on our part (not the shipping company's part), we will examine each case on its merits and act to provide an appropriate refund or credit.

10. Privacy and Data Security

The company is committed to protecting the privacy of user information in accordance with applicable data protection laws. For more details, see our Privacy Policy.

11. Intellectual Property

All website content, including texts, graphics, logos, images, source code and software code, are the property of BuyInThai Inc. and are protected by copyright and intellectual property laws. Copying, reproducing, distributing or using content without written permission from the company is prohibited.

12. Changes to Terms

The company may change these Terms from time to time. Material changes will be published on the website before they take effect. Continued use of the service after publication of changes constitutes agreement to the updated Terms. It is recommended to check these Terms periodically.

13. Termination of Service

13.1 Termination by User

The user may stop using the service at any time by closing the account. The company will not be responsible for packages remaining in the warehouse after account closure.

13.2 Termination by Company

The company may close a user account at any time in the following cases:

• Violation of these terms of service
• Sending prohibited or dangerous items
• Suspicious activity or fraud
• Non-payment of debts
• Inactive account for 6 months

14. Governing Law and Jurisdiction

These Terms shall be interpreted and applied in accordance with the laws of the relevant jurisdiction. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the competent courts.

15. Contact

For any questions or inquiries regarding these Terms:

• Email: support@buyinthai.com
• Phone: +66 82 595 4456
• Warehouse address: 35, 23 Sanam Bin Road, Bo Put, Amphoe Ko Samui, Surat Thani, Thailand 84320
• Contact person: Somchai Warehouse