Last updated: February 2025
1. Introduction
At BuyInThai Inc. (hereinafter: "the Company", "we") we respect your privacy and are committed to protecting your personal information. This privacy policy explains what data we collect, how we use it, who we share it with, and how we protect it.
Important: This policy complies with applicable data protection laws and regulations governing the protection of personal information in the jurisdictions where we operate.
2. Information We Collect
2.1 Personal Information You Provide
When you register for the service or use it, we collect:
- Identity details: Full name, ID number (for customs purposes), date of birth
- Contact details: Email address, phone number, delivery address
- Payment details: Credit card details (encrypted), PayPal, bank transfer details
- Package details: Content description, declared value, weight, dimensions
- Service preferences: Shipping preferences, special requests
2.2 Automatically Collected Information
- Browsing data: IP address, browser type, operating system
- Cookies: Cookie files to improve user experience (see section 8)
- Usage data: Pages visited, browsing time, links clicked
- Location: General location (not precise) based on IP
2.3 Information from Third Parties
- Information from shipping companies (shipping status, delivery confirmations)
- Information from payment providers (payment confirmation, fraud prevention)
- Information from customs authorities (for package clearance)
3. Use of Information
We use your information for the following purposes:
3.1 Service Provision
- Receiving, storing and shipping packages
- Managing your account and personal details
- Processing payments
- Communicating with you about shipments and account activity
- Providing support and customer service
3.2 Service Improvement
- Analyzing usage data to improve the website and service
- Developing new features and services
- Personalizing the user experience
3.3 Marketing and Communication
- Sending newsletters and updates (with your consent only)
- Special offers and promotions
- Satisfaction surveys
Note: You can unsubscribe at any time via the link at the bottom of every email.
3.4 Security and Fraud Prevention
- Identifying and preventing suspicious activity
- Enforcing terms of service
- Protecting our rights and the rights of other users
3.5 Legal Obligations
- Compliance with customs and import laws
- Cooperation with law enforcement authorities
- Conducting financial audits
4. Sharing Information with Third Parties
Basic principle: We do not sell or rent your personal information to third parties for marketing purposes. We share information only in the following cases and in a limited manner.
4.1 Service Providers
We work with companies that provide services for us:
| Provider |
Purpose |
Shared Information |
| International shipping companies |
Package delivery |
Name, address, phone, package content |
| Payment processors |
Payment processing |
Credit card details (encrypted) |
| Cloud storage providers |
Data storage |
All system information |
| Analytics tools |
Website usage analysis |
Anonymous browsing data |
4.2 Legal Cases
We will disclose information if required by law or:
- By court order or legal requirement
- To protect our rights, property or safety
- To prevent fraud or illegal activity
- In cooperation with law enforcement authorities
4.3 Business Transfer
In the event of a merger, acquisition or asset sale, your information may be transferred to the acquiring entity, subject to the same privacy policy.
5. Data Security
We take advanced security measures to protect your information:
5.1 Technical Security Measures
- Encryption: All data transfers are encrypted using SSL/TLS
- Database encryption: Sensitive information is encrypted in databases
- Firewall: Protection against unauthorized access
- Backups: Regular encrypted backups of all data
- Monitoring: Monitoring systems for detecting suspicious activity
5.2 Organizational Security Measures
- Restricting access to information to authorized personnel only
- Periodic data security training for employees
- Confidentiality agreements with all employees and suppliers
- Regular security audits
5.3 Your Responsibility
You also need to maintain account security:
- Choose a strong and unique password
- Don't share your login details
- Log out on public computers
- Notify us immediately of suspicious activity
Note: Despite all efforts, no system is 100% secure. We cannot guarantee absolute security, but we do everything in our power to protect your information.
6. Your Rights
You have several rights regarding your personal information:
6.1 Right of Access
You are entitled to request and receive a copy of your personal information in our possession. The request will be processed within 30 days.
6.2 Right of Rectification
You are entitled to request correction of incorrect or inaccurate information. We will act to correct the information within 7 business days.
6.3 Right of Erasure
You are entitled to request deletion of your personal information, subject to legal limitations (such as record-keeping obligations for tax purposes).
6.4 Right to Object to Processing
You are entitled to object to the use of your information for direct marketing purposes. You can unsubscribe at any time.
6.5 Right to Portability
You are entitled to request that your information be transferred to another service provider in a common and readable format.
6.6 How to Exercise Your Rights
To exercise your rights, contact us:
- Email: privacy@buyinthai.com
- Phone: +66 82 595 4456
- Address: 35, 23 Sanam Bin Road, Bo Put, Amphoe Ko Samui, Surat Thani, Thailand 84320
We will respond to your inquiry within 30 days.
7. Data Retention
We retain your personal information as long as your account is active or as needed to provide services.
7.1 Retention Periods
- Active account: All information is retained while the account is active
- After account closure: Business information (invoices, payments) - 7 years
- Communications: Emails and inquiries - 3 years
- Logs and audits: 1-2 years
7.2 Data Deletion
After the retention period, the information will be deleted securely and irreversibly. If necessary, we will retain anonymous information for statistical purposes.
8. Cookies and Tracking
8.1 What are Cookies?
Cookies are small text files stored on your computer when you visit a website. They allow us to remember you and improve your browsing experience.
8.2 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality (login, shopping cart)
- Functional Cookies: Remember your preferences and choices
- Analytical Cookies: Help us understand how the website is used (Google Analytics)
- Marketing Cookies: Display relevant ads (with consent only)
8.3 Managing Cookies
You can control cookies through your browser settings. Note that blocking certain cookies may affect website functionality.
9. Links to Other Websites
Our website may contain links to other websites (such as Thai shopping sites). We are not responsible for the privacy policy or content of these websites. We recommend that you read the privacy policy of every website you visit.
10. Minors
Our service is intended for users over the age of 18. We do not knowingly collect personal information from minors under the age of 18. If you discover that a minor has provided us with personal information, please contact us immediately and we will delete the information.
11. International Data Transfer
Since we operate a warehouse in Thailand, some of your information may be transferred to and stored in Thailand. We ensure that our service providers in Thailand are committed to the same levels of protection as required by applicable law.
12. Changes to the Privacy Policy
We may update this policy from time to time. Material changes will be published on the website and sent to you by email (if requested). The date of the last update appears at the top of this document.
Continued use of the service after publication of changes constitutes agreement to the updated policy.
13. Complaints and Appeals
If you feel your privacy has been violated or have a complaint about how your information is handled:
13.1 Contact Us First
- Email: privacy@buyinthai.com
- Phone: +66 82 595 4456
We will investigate every complaint and get back to you within 14 days.
13.2 Regulatory Authority
If you are not satisfied with our handling of privacy matters, you are entitled to submit a complaint to the relevant regulatory authorities.
14. Contact Details
For any questions, inquiries or requests regarding this privacy policy:
- Company: BuyInThai Inc.
- Warehouse address: 35, 23 Sanam Bin Road, Bo Put, Amphoe Ko Samui, Surat Thani, Thailand 84320
- Contact person: Somchai Warehouse
- Email: support@buyinthai.com
- Phone: +66 82 595 4456